Q1
Are you trading company or manufacturer?
We're original manufacturer located in Shanghai province of China. Welcome you to visit us. We can pick you up in the airport of Pudong or Shanghai train station.
Q2
How is your after-sale service?
Our after-sale service will respond you within 12 hours, normally we respond you within 4 hours. We will send you the spare parts by free if the problems caused by us. If it is the man-made problems, we also send the spare parts, but you should pay the cost of the delivery.
Q3
What is your products Warranty?
In principle, we make a declaration according to the actual payment amount, if you need to change, please indicate the amount of customs declaration, we will consider the circumstances for making a declaration. Customs duties and brokerage fees may apply in some countries. If refuse to pay Customs fees so that the products have to return, all expenses for goods returned need paid by the buyer, including return freight and tariffs. Buyer assumes all responsibility. If the address is in Mexico, you don't need to worry about customs duties and tax. We guarantee tax included and provide door-to-door service and delivery within 10-15 days.
Q4
What is your MOQ?
For sample order, there is no limit on MOQ. We will appreciate it if you'd like to purchase samples for testing first. If you need scales with your specification, logo, packing, etc. Please negotiate with us.
Q5
Do you provide customized services?
You can tell our sales staff any questions you have while using our products. Our company has dedicated customer service personnel to ask you to solve all your problems.
Q6
How can I trust your company and ensure to get the goods if I order from you?
We are authorized legitimate certification company as we joined Alibaba since 2022 until today. We support trade assurance to ensure your safety.